Resources

Setting up your Shop

Here are a number of topics that will help you get your shop up and running! Just click on a topic below to learn more:


Getting Started

Here are some tips to help you give the best jump-start to your brand new shop, before you start selling products!

Uploading a Shop Banner

A shop banner is a great way to showcase who you are when customers visit your shop profile. To upload a banner, just follow these steps:

  • Visit your shop profile. You can access your shop profile by going up to the very top right of our homepage, mousing over your username, and clicking “Shop Profile.” If you haven’t uploaded a banner yet, you’ll see “Upload Banner.”

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  • Click “Upload Banner” and you’ll be able to choose an image.
  • Choose an image and click “Open.” Here are our upload limits:
    • Banner must be at least 1020 x 350 px
    • We accept PNG, JPG, and GIF files
    • Banner must be less than 5 MB in size
  • After the file uploads, your banner is live!

You can check out great examples of Creative Market shop banners on this Pinterest board. Finally, don't forget to upload a matching avatar and update your bio on your shop profile!


Filling out your Tax Form

Before your products can go live on the marketplace, you’ll need to fill out your Tax form in your account settings, first. After you fill out the required fields (marked with a red *), sign and date the form, and Save, you’re done!

For more tax-related information, please check out this helpful resource.

Disclaimer: Creative Market does not provide tax advice. For further information, and to ensure you are complying with tax laws, please consult a tax professional.


Getting Ready for your First Payout

There are a couple of things we'll need to have you complete before you request a payout. You can learn more in this helpful resource.


Troubleshooting

Help! My new product isn't showing!
Is it possible that you haven't filled out your tax information yet? If your tax information isn't filled out yet, your new product won't go live. You can learn more about filling out your tax and payout information in this helpful resource. However, if all of this information is filled out completely, but you still don't see your product live, don't hesitate to let the Support Team know, and we'll be happy to investigate further. 

I can’t request a payout!
Is it possible that you haven't filled out your tax information yet? If your tax information isn't filled out yet, you won't be able to request a payout.You can learn more about filling out your tax and payout information in this helpful resource. However, if all of this information is filled out completely, but you still can't request a payout, don't hesitate to let the Support Team know, and we'll be happy to investigate further. 

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