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Downloading your purchases

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How to download a product

When you’re logged into your Creative Market account, there are a couple of ways to download your purchases:

  • You can download products you’ve purchased directly from the product page by clicking “Download Now.”

  • Alternatively, your purchases can be found and downloaded from your purchases page, even if the product is no longer for sale on Creative Market. Click on any product's download icon (the downward pointing arrow) on your purchases page to begin your download. You can also generate receipts and invoices.

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We also offer a way to sync your purchases to Dropbox automatically. If you use this feature, you can download your purchases directly from your Dropbox account or use Dropbox’s desktop tool to have them straight to your computer. 

After downloading your purchase, you can use these tips to find your downloaded file. After that, unzip the file, and you’ll be ready to start using your purchase!

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How to find a downloaded file on your computer

Your downloaded files will typically go to your system’s “Download” folder. The location of this folder differs based on your system:

PC / Windows

  • You can access your download folder here: C:\users\yourusername\downloads


  • You can access that folder here if it's not already a shortcut: Macintosh HD > Users > yourusername > Downloads

When you locate your downloaded file, you'll usually have to unzip the file.

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Downloading products on a mobile device

With very few exceptions, the products on Creative Market will require software or tools on a desktop or laptop computer. Your mobile device cannot download, install, or use products purchased on our marketplace (except tools designed for mobile apps, such as Procreate brushes.) We recommend that you download your purchases from a computer.

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Troubleshooting Download Issues

Help! I’m having trouble downloading the product.

It may be helpful to use a Download Manager. This helpful article provides more information about download managers and tips on downloading large files.

Help! I’m logged in, but I don’t see any purchases!

Is it possible that you’re logged into a different account? Sometimes creating two or more accounts is easy, especially if you sign in with Facebook or have two or more emails. We’d recommend that you try logging into any other accounts you might have. If you’re not sure, we’d be happy to help! Contact us, and we can look up your account using your email address or order number (found on any download or purchase receipt) to help you locate your purchases.

Do you know if my purchases expire?

As long as your purchased products are available on the marketplace, you can access them and download the items whenever you want, including products from Bundles you've purchased in the past. Your purchases never expire, and your allowed usage will remain consistent with the License you purchase.

You can access individual products from the product page and all purchases from your purchases page. Click the small downward pointing arrow on the right to download products here.

Will I always have the ability to download past purchases on Creative Market?

Since Shop Owners on Creative Market own full rights to their products, files from products you have purchased can be removed at any time. In the unlikely situation, you will lose the ability to download the product again. However, your license and its allowed usage are still in effect for your files.

We recommend keeping backup copies on your end to ensure you always have access to your purchased products. If you are using our Dropbox Sync feature, you should ensure your Dropbox account regularly shows your purchases.

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