Troubleshooting Fonts

Fixing Install Errors 

First, make sure you have unzipped the product before installing. You won’t be able to install a .zip file. Please also note that you need to install the font before using it! You cannot open the font file in a program like Microsoft Word; you need to install it into your computer/device first.

Occasionally, fonts may generate an error when you install it in Fontbook on a Mac. Fontbook actually has a built-in validation tool that it runs when you install a font, and sometimes it can be picky. Small issues with the font’s validation or metrics may cause this. Sometimes an error may be generated simply because the font is already installed in your system! Other times, heavily distressed fonts in particular may generate the error due to the fact that they are memory-intensive to use and might bog down your system.

It does NOT mean that the font contains malware or anything that will harm your system. Typically these fonts are safe to install without any corrections of the error, and you will probably never notice any issues when you use the font. Here’s what you can do:

  • Install the font manually: Copy either the OTF or TTF file to your HD > Library > Fonts folder
  • Install the font anyway, using Fontbook: Click “Install Checked”
  • Contact the Shop Owner with details of the install error. Usually this is an easy fix that can be done by the Shop Owner.

How to use PUA unicode-mapped fonts

Some OpenType fonts have a lot of extra features, such as alternates, ligatures, and swashes. Unfortunately, not all software (such as Microsoft Word, Silhouette Studio, the Cricut design space, or Photoshop Elements) can fully support these features. However, this is where PUA Unicode-mapped fonts provide the solution! This special encoding allows you to access these special characters without having software that fully supports the font’s OpenType features.

How do I know if a font is PUA Unicode-Mapped?

Usually, our Shop Owners include a brief statement in their product that says something like “This font is fully unicode-mapped,” or something similar:


(Font pictured is Storyteller by MyCreativeLand)

If you’re not sure, we recommend asking the seller!

How do I use unicode-mapped fonts in my software?

Use the following methods of copying / pasting characters to access special features. Please note that for non-unicode-mapped fonts, the copy/paste results may not work.

  • Open the Windows Character Map App
  • Set the Font to the desired one in the list.
  • At the bottom, check [ ] Advanced View 
  • Set Group by:” to Unicode Subrange 
  • At the bottom of the list, select Private Use Characters”
  • Alternately, use the premium app PopChar.
  • Open the FontBook app.
  • To copy characters, go to Preview / View > Repertoire. 
  • Select and copy (CMD + C) the desired character.
  • You can then paste (CMD + V) the character(s) into the text field of your open program (such as Microsoft Word.)
  • Alternately, use either of the premium apps PopChar or Ultra Character Map

Help! My fonts are getting "Cut off" in Word!

Some script fonts with sweeping ascenders / descenders may look "cut off" when you use them in Microsoft Word. Here are a few ways to work around this issue. First, with text selected, go to Format > Paragraph. In the Indents / Spacing tab, under Spacing -> Line Spacing. ("Single" is shown in the display)


Next, try some of these options :

  • Option 1: Select "At Least." For "At," enter the size that corresponds to the size of your font.
  • Option 2: Select "1.5 lines." This may be more effective for script fonts with large descenders or swashes.
  • Option 3: Enter a value in the "After" field that's 1-4 pt or more (for 72 pt+ font) or 2-3 pt (for a 48pt font.)
  • Option 4: Select "Multiple." For "At," enter a very small value like 1.1 or 1.05, experimenting as necessary.

Hopefully this will help you work around issues with ascenders and descenders looking cut off. You can read more about this here on Microsoft:

If you're still experiencing an issue, don't hesitate to contact the seller, since it's something they may be able to resolve by editing the metrics of the font. 

Letter Spacing Issues in Word

If your font's kerning looks incorrect (i.e. the letters aren't properly spaced, or they look abnormally squished together) try this tip to fix it:

Just go to Format > Font > Advanced > and then check "Kerning for Fonts" __ points and above (you can choose any number you want.)

Still experiencing issues? Contact us here!

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