How do I contact a shop owner about an item?
If you have questions about a product, we recommend contacting the shop owner from the product page. To send someone a message about a specific product, simply visit the product page of the item you purchased, scroll down, and click the "Ask a question" button to the right of the Frequently Asked Question section.
At this point, you'll have a chance to direct your message to the appropriate channel:
You can also message a shop owner from their profile page by clicking the message button on the right:
Most shop owners sell on Creative Market part time, so they may take a few days to reply. Please note: If we contact them on your behalf, it increases the time to reply to you. However, if you don’t receive a response to a technical question about a purchase within a couple of days, please feel free to contact Support.