Resources

Changing or Resetting your Password

NOTE: This article refers specifically to your account on Creative Market. You can learn more about managing your account on Creative Market Pro in this section.

Click on the topics below to learn more:


If you DO know your old password:

You can change your password by going to your Account Settings here. You will need to enter your old password, then your new password twice (New and Verify). Finally, save your changes by clicking the green Change Password button. 

 


If you DO NOT know your password:

If you’re trying to change your password but don’t know your old password or can’t log into your account, please reset your password here. Please note that you will need to use the email address you used to register the account. For security reasons we cannot generate a new password manually for you or change your email address.

Once you reach that page, please go through the following steps to recover your account.

1. Click "Send Recovery Email”



2. In the email click "Reset Creative Market Password”
3. Your username will already be filled in; type in a new long, unique, and complex password and then type the same password again to confirm it.



4. Click "Set Password"
5. The next screen will show that your password has been updated - you're done!

You DO NOT need to enter anything for "Old Password," "New Password," or "Verify Password." These fields are simply here if you ever want to change your password again. Do note that the reset link will only be active for 24 hours from the time the email was sent.

Having problems resetting your password? Read more below:


Common Issues

Here are some tips for addressing some common password issues that may arise:

  1. I didn’t get my password email!
  2. It’s still telling me that my password is wrong. I know it’s not because I just changed it!
  3. Tips for choosing a good password
  4. I'm being asked for my old password- and I don't know it!

I didn’t get my password email!

One common problem is that the email address typed into the recovery page was incorrect. If the email entered does not match the one on your account, the email will bounce and you will not receive a password reset email. Another common issue is our email gets lost in your spam folder, so please check your spam folder to make sure we didn’t accidentally slip in there. Still not getting an email from us? Shoot us an email here and let us know what email you’ve used to try to recover your account, and we’ll happily assist you.

It’s still telling me that my password is wrong. I know it’s not because I just changed it!

When you reset your password, you should automatically be logged into your account. However, if you find yourself not logged in and you’re trying to log in again but receive the message that your password is incorrect, please do the following:

  1. STOP! Don’t keep attempting to log into your account without following these steps first.
  2. Clear your browser cache and reset your browser. For Macs: When you reset your browser, please make sure you quit the program; don’t just close all the browser windows.
  3. Wait about 10 minutes. Then attempt to login again.

Tips for choosing a good password

We highly recommend that you choose a new password that is long, unique, and complex. Good passwords have lowercase and uppercase characters, as well as numbers and special characters. We recommend that you choose a password unique from other internet accounts you have. 

I'm being asked for my old password- and I don't know it!

It sounds like you're logged into your Creative Market account already! Please try the password reset process in a logged-out browser, and you should not have to supply your old password.

Still having issues? Shoot us a message here and we'll help you out.

Was this article helpful?

0 out of 2 found this helpful