Managing your Account
Merging Multiple Accounts
We are not able to merge two or more accounts, but if you have an account that you don't use anymore, we can help you disable that one at your request. Please note that disabling accounts also removes your account activity and purchase history. If you need assistance with your account, please contact support, and we’d be happy to help!
Deactivating your Account
We'd hate to see you go! To deactivate your account, go to your Settings, Profile Info, then scroll to the bottom of the page. Click on the Deactivate Account button.
You'll just be asked to confirm that you want to deactivate; to do that, you'll need to enter your password. Once you confirm, your account will be deactivated.
Don't see the Deactivate Account button? If you're one of our shop owners, you won't be able to deactivate your account when you have an open shop. Please submit your final payout request, then contact us, and we'll deactivate your account for you.
Data Deletion Requests
If you are a data subject of the EU or the UK, you have the right to submit a data deletion request under the GDPR (General Data Protection Regulation). Please visit our GDPR request form to submit your request. At that point, we can process your request in accordance with the GDPR or the UK-GDPR, as applicable.
If you are a California resident, the CCPA (California Consumer Privacy Act) permits you to request we delete personal information and categories of personal information about you. Please visit our CCPA Request form to submit your request.