What the “Report Product” button does
You’ll find Report Product on the right-hand side of a product page, under Product Specs. It lets returning customers and prospective buyers flag issues with a listing so our team can review it quickly and keep the marketplace trustworthy.
We take good-faith reports seriously. Submitting a report does not automatically remove a product; it starts a review.
When to use it
Choose the reason that best fits what you’re seeing:
Copyright infringement / DMCA: suspected IP misuse (logos, characters, stock, etc.).
Misleading Preview Image: image thumbnail differs from the received zip file.
Low Quality: files are incomplete, corrupted, low-resolution, or poorly prepared (e.g., jagged edges, uneditable layers, missing assets) and unusable as advertised.
Inaccurate Description: The listing’s features/formats/compatibility don’t match the download (e.g., it claims SVG/PSD included, but only JPG files are provided).
Spam: duplicate/near-duplicate listings, keyword stuffing, off-platform redirects, etc.
Inappropriate Content: violates site standards (nudity, graphic violence, vulgar or hateful material) or includes unsafe/malicious files.
Missing AI Label: AI-generated content not labelled
Other: anything else that appears to breach our guidelines.
Before you report a technical issue
For product-specific technical help (e.g., “this PSD won’t open”):
- Message the Shop Owner from the product page (Meet the Shop → Message).
- Please allow 2–3 business days for a reply (sellers are worldwide and may be offline).
Tip: Make sure you’re signed into the same email you used previously, and complete any device authorization prompts so your message goes through.
How to report a product
- Open the product page.
- On the right, under Product Specs, click Report Product.
- Select the reason.
- Add clear details (what happened, steps to reproduce), so we can better understand the issue.
- Submit.
We may request additional documentation to complete the review. Reports made in good faith help us act quickly and fairly.
What happens next
- Our team looks over the listing, may contact the seller, and may follow up with you for more information.
- Outcomes can include: updating the listing, requesting fixes from the seller, restricting or removing the product, or closing the report if it doesn’t violate policy.