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Device Authorization on Creative Market

Account security is incredibly important to us at Creative Market, so we've launched a new security tool to help you keep your account safe! Starting December 2018, you may start receiving emails about a "New Device Login" for your account. These emails are meant to alert you every time a new device (like a computer, tablet, mobile phone, etc) logs into your Creative Market account. Here's an example of the information you'll see in these emails:

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If you recognize the device on the email, that's great! You simply need to click on "Yes, this is me" in the email. This will let us know the new device was being used by you. Once we get this information from you, we'll mark your device as safe, and you'll be able to continue to use the site normally, change account settings, request payouts, etc. If you don't recognize the device on the email, please click on "No, this was NOT me". This will let us know to block that device from further accessing your account.

Please note that because this is a new feature, you may be receiving a few emails as you log onto your account from your different devices like your desktop computer and your iPad. Once we have records of trusted devices for your account, you won't receive another new device login email unless we see a login that differs from the information you've given us. If you are unsure about any login notification, please feel free to reach out to our Support team at any time and we'll be happy to check for you.

IMPORTANT: It's extremely critical that you mark unrecognized devices as No, this was NOT me right away. This will give you the opportunity to reset your password and automatically log your shop out wherever it's logged in, which will prevent any unauthorized user(s) from accessing your account any further. If you accidentally mis-mark these devices as Yes, this was me, please let us know right away so we can help you secure your account. Otherwise, it may be possible for unauthorized users to change your account settings and gain your information.


Troubleshooting

Help! I'm having trouble verifying my device to access my account settings!

When your device hasn't been approved yet, but you're trying to access your account settings, you'll see a message like this:

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However, if you've already approved the device and still see this message, we suggest the following solution:

  • Clear all Creative Market cookies from your browser. Here's an article that will help you clear cookies from almost any browser or mobile device. It's important that you completely clear out Creative Market-specific cookies to resolve. Clearing the rest of your cookies from other sites isn't necessary.
  • Restart your browser and log into your account again. At that point you should be able to access your payout settings.

If this doesn't resolve the issue, please let us know right away. We want to do everything to help you be able to access your account settings as soon as possible!

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