How do I use a promo code/discount?
Once you claim a promo code, it is saved to your account. To apply your promo code, you need to click on the "Redeem Now" button on the promo page. Please make sure you are logged into your account to ensure the code is applied to your account.
Once the code is applied to your account, you'll get a confirmation:
The promo code will be automatically applied to your next purchase. You'll see something like this:
The promo code will be automatically applied once you hit the Finish Purchase button.
Please note that promo codes cannot be applied to credits packages or gift cards. Promo codes may only be used on a single item and cannot be applied to an entire shopping cart order.
Common Issues & Questions
Q: Help, my promo code didn't apply!
A: Sorry about that! Please contact us here and let us know. We'd be happy to help fix the issue.
Q: I have a code but I don't know where to enter it!
A: Normally, you should be offered a button to click to redeem a promo code and claim a discount. However, if that's not the case for some reason, you can enter the code here.
Q: I want to save the promo code for later. Is that possible?
A: Yes! Right before you click on the "Finish Purchase" button, you can uncheck the box next to your discount if you don't want to use it immediately. Please note that most promo codes have expiration dates, so don't wait too long to use it!
Q: I want to use 2 promo codes on 1 purchase. How can I do that?
A: You can only use 1 promo code per purchase.
Q: I want to use a promo code on more than one purchase. How can I do that?
A: You can only use a promo code on a single product purchase. Once you use a promo code on a product purchase, you cannot use it on another product purchase.
Q: I want to use a promo code on a credits package. How can I do that?
A: Sorry, promo code also cannot be used on credits packages.
Q: Can I use a coupon on my entire shopping cart purchase?
A: A Creative Market promo code cannot be applied to the total amount in your shopping cart. Rather, promo codes may only be used on a single item in your shopping cart. If you have a coupon on your account, our system will apply it to the item of the highest value in your cart.