How to make a purchase
Ways to Purchase
There are a couple of different ways to make a purchase on our site:
Direct Product Purchases: You can purchase products directly for their listed price using your credit card (requires no credits package). You can enter your credit card directly to our purchase flow (and you can manage saved credit cards in your account Payment Info). Sorry, we don't offer a PayPal option for direct product purchases. You can learn more about using PayPal here.
Purchase a Credits Package: You can purchase a credits package of a predefined amount (denominations of $20, $50, $100, $200) using PayPal or your credit card. You can purchase credits on our Credits Page. Credits packages are helpful if you want to download several products, and this method of purchase helps reduce the amount of transactions on your billing statement. You can learn more about buying credits here.
What are Creative Market credits?
Creative Market offers the option to purchase credits, which are similar to gift cards and can be redeemed for products. Credits come in packages from $20 to $500, and each credit is worth $1 USD. Credits are helpful if you'd like to purchase multiple products, or you want to minimize the number of transactions on your bank statement. Credits are not required to purchase products on Creative Market.
How can I buy credit packages?
Credits may be purchased either using your credit card or PayPal. Visit the Credits page to select the credits package of your choice (note that the $100 credits package is selected by default, as it is our most popular package, but you can select any of the packages you want by clicking.) After you check out, your credits will be automatically added to your account balance, which you can view at the top right of the screen.
What's a bonus?
When you purchase any of our higher-denomination credits packages, including the $100, $200, or $500 package, you'll get extra credits as a thank you for buying the package. For example, when you purchase a $100 credits package, you'll get $10 extra credits free- you spend $100 and receive $110!
I just bought credits– now what?
Yay! Now you can start stocking up on awesome design assets! Credits can be used to purchase any product on Creative Market. When you go to purchase a product, our site will default to using your credit balance to pay for the item.
What if I don’t have enough credits for a purchase?
If you’re a few credits short, our site will prompt you to pay the remainder of the purchase price with your Credit Card. You can also purchase another package at this time by clicking on "Or buy credits."
Do credits expire?
Credits do not expire and will remain on your account until used.
Can I use my credits with a promo code?
You sure can! Promo codes can be used on any single product purchase you make using credits.
Can I use a promo code to save money when I buy a credits package?
Sorry, promo codes can only be used on product purchases and cannot be used on your purchase of a credits package.
How do I know how many credits I have left?
When you are logged in, your balance will appear in the upper right-hand corner of the header.
Can I get a partial refund for credits that I do not use?
No, we do not offer partial credits package refunds. You can learn more about our Refund Policy here. If you need to purchase a product directly, you may use your credit card, since we do not have the direct PayPal purchase option at this time.
Currently, PayPal is an option that's only available to you when you purchase Creative Market credits. You can purchase Credits here. Just select the amount of credits you would like to purchase. Please note that the default is $100 credits. Also note that we cannot offer partial refunds on partially used credits packages. You can learn more about our Refund Policy here.
After clicking "Continue on PayPal", you will be redirected to PayPal, where you'll be asked to log into your PayPal account.
Once you complete the transaction, you will be brought back to Creative Market. Your credits will be added to your account. (You can see your credits balance on the top right corner of the screen). At that point, you can use your credits to download products.
Can I use PayPal to purchase individual products?
Sorry! We currently do not have the option to directly purchase Creative Market products using PayPal. However, we hope to allow direct product purchases using PayPal in the future.
Help! I see the error "No Token Passed" when I try to check out with PayPal!
Is it possible you're trying to use PayPal Credit? At this time, we do not support the "PayPal Credit" feature, which is similar to a credit card operated by PayPal's platform. If you try to use PayPal Credit, you'll probably see an error. You'll have to choose a different funding source, such as a bank account, PayPal balance, or credit card.
I bought the wrong credits package! How do I get a refund?
Send us a message, and we'd be happy to help resolve the issue. Please make sure you do not make a purchase with those credits prior to contacting us, since we are unable to issue partial credit refunds.
Still having trouble purchasing credits? Did you purchase the wrong amount/package? Please contact us and we'll help you resolve the issue!
Do you accept purchase orders or payments for bulk purchases?
Sorry, we don't fill purchase orders or accept direct payments for bulk purchases!
What currency does your site use? Are prices displayed in my country's currency?
All the products sold on our site are US Dollars (USD). Each price on our site is displayed in USD. Depending on the currency exchange rate between your country and the US, the charged amount on your statement may appear higher or lower than what was listed on the site.