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Purchase Errors

Here are some common error codes that you can troubleshoot:  

  • 10024114 - your credit card is declined; please contact your bank
  • 10033003 - the cart has no items; please add items to your cart to check out
  • 10034013 - invalid credit card details; please re-enter your credit card information

  • 10034017 - your credit card is declined; please get in touch with your bank 

  • 'Error Code 0' -  this is a temporary error code that can occur with our payment processor. We suggest trying to repurchase in 5 to 15 minutes. 

Before you try another purchase, we recommend you clear your cache and refresh your browser. We recommend re-entering your payment information to make sure that the information is correct. If you would like to learn more, you can visit here

If you are still experiencing a payment error, these errors usually mean that the bank has flagged and blocked the transaction from going through. We recommend you call your bank to ask them to investigate the issue. Let your bank know that your Creative Market transactions are being declined. That way, your bank can help you remove the block.  

If you still need help after the above steps, contact Support and provide the error number you're receiving.

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