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Common Billing Concerns

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I made a purchase, but a completely different amount is shown on my bank statement

As Creative Market operates from the US, all prices on the site are displayed in US dollars (USD). Depending on the currency exchange rate between your country's currency and US Dollars, the charged amount on your statement may appear higher or lower than what was listed on the site. Additionally, keep in mind that some countries require us to charge VAT or GST. VAT or GST amounts shown at checkout are also in USD.

Additionally, credit cards may charge foreign transaction fees when users are buying items outside their country of issue. We would suggest giving your credit card company a call to learn if this may have been the case. In these cases, please note that Creative Market does not charge this fee; this originates from your credit card company/bank. 

If you believe that the amount on your statement does not reflect these two above issues, feel free to send us a message and we’d be happy to investigate the issue further.


Why does my bank statement show a “recurring charge” from Creative Market?

Creative Market does not offer a subscription model or recurring payment options at this time. If your purchase from Creative Market shows a "recurring" payment on your bank or credit card statement, note that this is a misnomer. If you've made purchases with us and saved your credit card information on our site in the past, the bank may classify it as a "recurring charge" due to the saved credit card information. However, each charge on Creative Market is a regular one-time charge.


Why was I charged $1?

This is not a charge, but rather a pre-authorization. Sometimes your credit card company places a small temporary authorization charge on your card (around $1, or the equivalent in your local currency) to verify that there are funds in the account that is trying to make a purchase. This small charge will usually show up as a "pending" charge and disappear within 7-10 days.

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