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Payments and Receipts

  • Inactivity Fees for Customers and Shops

    Creative Market is currently charging an Inactivity Fee on undrawn wallet balances to cover some ...

  • Creative Market Platform Fee

    Creative Market is currently charging a Platform Fee on product purchases to cover some of the co...

  • Purchase Errors

    We've received reports from our users regarding the following errors at purchase: 10024113 10034...

  • Sales Tax on Creative Market

    Some countries and states require that sales tax be charged for digital goods purchased online. T...

  • US Sales Tax FAQ

    Summary: Creative Market charges Sales Tax for US buyers located in certain states. Read below to...

  • Australian GST FAQ

    Summary: Creative Market charges GST (Goods and Services Tax) for buyers in Australia. Read below...

  • VAT FAQ

    Summary: Creative Market charges VAT (Value Added Tax) for buyers in some areas, specifically for...

  • All About Creative Market’s Shopping Cart

    Creative Market's shopping cart can help you minimize your credit card transactions, easily add m...

  • Common Billing Concerns

    I made a purchase, but a completely different amount is shown on my bank statement As Creative M...

  • Common Purchasing Issues

     Click on a topic to learn more: My credit card was declined; what happened? When I try to pay w...

  • How do I use a promo code/discount?

    Hooray! You have a promo code, and you're ready to save on your next purchase. Check out this pag...

  • How do I get a receipt or invoice?

    Download a receipt for a product Download a receipt for a bundle Download a GST/VAT Invoice Rece...

  • How to make a purchase

    Ways to Purchase Currently, Creative Market accepts credit card and PayPal for products purchased...

  • Managing your Saved Credit Cards

    Adding a Credit Card You can add a credit card one of three ways: Directly from your Payment Set...

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