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Inactivity Fees for Customers and Shops
Creative Market is currently charging an Inactivity Fee on undrawn wallet balances to cover some ...
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Creative Market Platform Fee
Creative Market is currently charging a Platform Fee on product purchases to cover some of the co...
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Purchase Errors
We've received reports from our users regarding the following errors at purchase: 10024113 10034...
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Sales Tax on Creative Market
Some countries and states require that sales tax be charged for digital goods purchased online. T...
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US Sales Tax FAQ
Summary: Creative Market charges Sales Tax for US buyers located in certain states. Read below to...
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Australian GST FAQ
Summary: Creative Market charges GST (Goods and Services Tax) for buyers in Australia. Read below...
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VAT FAQ
Summary: Creative Market charges VAT (Value Added Tax) for buyers in some areas, specifically for...
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All About Creative Market’s Shopping Cart
Creative Market's shopping cart can help you minimize your credit card transactions, easily add m...
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Common Billing Concerns
I made a purchase, but a completely different amount is shown on my bank statement As Creative M...
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Common Purchasing Issues
Click on a topic to learn more: My credit card was declined; what happened? When I try to pay w...
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How do I use a promo code/discount?
Hooray! You have a promo code, and you're ready to save on your next purchase. Check out this pag...
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How do I get a receipt or invoice?
Download a receipt for a product Download a receipt for a bundle Download a GST/VAT Invoice Rece...
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How to make a purchase
Ways to Purchase Currently, Creative Market accepts credit card and PayPal for products purchased...
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Managing your Saved Credit Cards
Adding a Credit Card You can add a credit card one of three ways: Directly from your Payment Set...
