Help Center
Back to Marketplace
Contact Support
Sign in
or
Join Now
Resources
How can we help?
Shop Owners
Being Featured on Creative Market
Bonus Free Good Program Shop Owner FAQ
What to Expect when your product is a Creative Market Free Good or Bonus Free Good
Changes to the Creative Market Free Goods program
Why Didn’t My Product Become a Free Good?
How can my product become a Free Good?
Taxes and Withholdings
See all 8 articles
2017 Tax Season Guide (for tax year 2016)
Tipalti & Tax Update FAQ
Understanding your Creative Market Tax Statement PDF
Tax FAQ for US Shop Owners
Tax FAQ for Foreign Shop Owners
Why am I getting taxes withheld from my sales?
Money Matters
See all 8 articles
I didn't receive my payout.
I received less money than I requested for my bank wire. Why?
Do you offer other payout options besides PayPal or bank wire?
Bank Wire Payout FAQ
How do I request a payout?
How can I check sales stats for my shop?
Selling Products
See all 12 articles
Moving your Products to the Social Media Template Category
What formatting do you allow?
Will you add more product Categories?
What am I allowed to sell?
Do you review each item offered for sale?
What license will my products be sold with?
Supporting Buyers
How do I add an FAQ to my product?
How do I notify my buyers when I update a product?
How can I refund a customer?
How do I manage my support requests on Creative Market?
How can I stay in touch with my customers?
Marketing
How can I be featured in your newsletter?
How can you market my products?
How can I improve my shop reputation?
How do recommendation percentages work?
Can I create my own promo codes?
Powered by Zendesk
