Creative Market Pro Shutting Down on November 30
We’ve poured our hearts into building Creative Market Pro to help creative professionals and teams access high-quality assets at an affordable price. However we’ve now made the difficult decision to close Creative Market Pro so we can simplify our product line and focus all our efforts on creating an even better overall experience for our shop owners, customers, and affiliate partners on CreativeMarket.com. The following FAQ will contain more information for our subscribers, participating shop owners, and affiliate partners.
All about the Creative Market Pro Shutdown
Why is Creative Market Pro shutting down?
We’ve decided to simplify our product offering by closing down Creative Market Pro so we can focus all our resources on our CreativeMarket.com marketplace—the future for Creative Market. We’ve learned a lot through the feedback we’ve gathered around Creative Market Pro, and we’ll be applying those learnings to improve CreativeMarket.com. Our intent is to enhance the Creative Market experience for all 5+ million members of our community in a single product experience, rather than split our focus across two separate marketplaces.
What’s different about CreativeMarket.com?
- 2.6M+ unique, high-quality assets – 10x as many as Creative Market Pro
- Own a perpetual license for each asset instead of renting
- No recurring billing, everything is pay-as-you-go
Can I subscribe to Creative Market Pro now, before it closes?
If you’re not currently subscribed to Creative Market Pro, we’re sorry to let you know that we’re not accepting any new Creative Market Pro subscriptions at this time. However, we encourage you to check out CreativeMarket.com, our original marketplace with 2.6M+ unique, high-quality assets (that’s 10x more assets than we have here on Creative Market Pro). We’re sure you’ll find something that’s perfect for your next creative project!
What if I need a custom license?
We know you have unique license needs that aren’t always covered by our default licenses, so we’re adding a new custom license service to CreativeMarket.com to help you get exactly the right license and indemnification for your work. If you have custom licensing needs that aren’t covered by our Standard or Extended licenses, contact email@example.com and we’ll work with you to create the perfect license for your projects.
Note: We're happy to work with you to get the custom license you need if you contact us using the quotes@ email above; however, this email is not used for Customer Support. For all inquiries not related to custom license requests, please contact us here. Thank you!
Can I still use assets I’ve downloaded from Creative Market Pro?
An active Creative Market Pro subscription is required to use assets downloaded from Creative Market Pro in new projects. So, once your subscription ends or Creative Market Pro closes on Nov 30 (whichever comes first), you will no longer be able to use assets you’ve downloaded in new projects. However, any assets you’ve used in completed projects before that time will continue to be properly licensed.
What happens to my subscription?
Monthly Billed Subscribers & Non-admins
If you have an active month-to-month subscription (i.e. if you pay for your Creative Market Pro account monthly, rather than annually), or you’re a non-admin on an annual Creative Market Pro account, there’s nothing you need to do at this point.
For monthly subscribers, you can continue downloading assets from Creative Market Pro until your subscription automatically stops at the end of your current billing period.
If you’re a non-admin on an annually-billed Creative Market Pro account, your account admin will be making a decision on how to proceed with your account. Until then, you may continue using Creative Market Pro as usual.
Admins of Annually-billed Accounts
If you're the admin of an active, annually-billed account, check your email for a message from our Support Team. You’ll have until Nov 30 at 6pm PT to let us know what you’d like to do with the remaining pre-paid funds in your account. Before Nov 30, please sign in to your Creative Market Pro account and let us know how you’d like to proceed.
If you do not select an option to let us know how you would like to proceed by Nov 30 at 6pm PT, we will automatically transfer your unused funds to CreativeMarket.com credits.
Thank you for all you’ve done to invest in Creative Market Pro over the last year. With your help, we’ve poured our hearts into building this new platform to help shop owners reach new customers and earn additional income. Since we made the difficult decision to close down Creative Market Pro on November 30th, we’ll be simplifying our product line and focusing all our efforts on creating an even better overall experience for our shop owners and customers on CreativeMarket.com.
How will shutting down Creative Market Pro benefit Shop Owners?
From day one at Creative Market, our goal has been to help shop owners find increased success; helping them grow their customer base and increase their earnings, so they can make a living doing what they love. We decided to close Creative Market Pro, because we believe it will increase opportunities for shop owners, as we’re able to turn all our attention to CreativeMarket.com, rather than split our focus across two separate marketplaces. We’ve learned a lot through the feedback we’ve gathered around Creative Market Pro, and we plan to apply those learnings to improve CreativeMarket.com in ways that will significantly increase earnings and customers for our entire shop owner community.
Will Creative Market subscribers continue to use assets they’ve downloaded?
An active Creative Market Pro subscription is required to continue using assets downloaded from Creative Market Pro in new projects. Once our subscribers’ subscriptions end or Creative Market Pro closes on Nov 30 (whichever comes first), they will no longer be able to use assets they’ve downloaded in new projects. However, any assets they’ve used in completed projects before that time will continue to be properly licensed.
What if my customers contact me requesting additional licensing rights?
We built Creative Market Pro to help you generate revenue from new types of customers, but we’ve learned that we can actually help you capture many of these customers on CreativeMarket.com by helping negotiate and close custom licensing opportunities that potential customers send your way. That’s why, starting today, we’re offering a brand new Custom License service, where we can take the burden of negotiating these custom deals off your plate by crafting agreements that are fair and valuable.
If you're ever contacted about a custom license like this, please feel free to reach out to our team HERE. We’d love to use our resources to put together contracts that allow you to pursue these opportunities with confidence!
How will Creative Market Pro payouts be handled during the shutdown?
As a shop owner, you can expect to see two more Creative Market Pro earnings deposits: One on Nov. 1, and the final one on Dec. 1. As Creative Market Pro subscriptions expire and we stop accepting new ones, we do expect to see less products being downloaded from Nov. 1 - Nov. 30. Still, we appreciate that you’ve supported us through this new venture. So, for any shop owner whose products remain on Creative Market Pro, we’ll make sure you earn at least $20 (before any applicable withholdings) for each of these last two Creative Market Pro earnings deposits.
What should I do to get my shop ready for the Creative Market Pro shutdown?
On your end, you won’t have to do anything to prepare for the closure of Creative Market Pro. After Nov. 30, the Creative Market team will be sunsetting Creative Market Pro products, making sure they’re no longer available for download on the Creative Market Pro site.
How long will I be able to refer new customers to Creative Market Pro?
Starting November 1, customers will no longer be able to sign up for new Creative Market Pro accounts. This means that as of November 1, you will no longer be able to refer new subscribers to Creative Market Pro.
How will my Affiliate payouts be handled during the shutdown?
As a Creative Market Affiliate Partner, you will still be paid out for any pending Creative Market Pro customers you referred, who subscribed in October. These final earnings will be calculated and added to your earnings dashboard no later than Dec. 1.
Any Creative Market Pro referrals that you made before October have been sent to you as normal, and are currently available for you to view in your Creative Market dashboard. Additionally, your regular referrals to CreativeMarket.com will not be affected by the closure of Creative Market Pro.