Creative Market Best Practices


By operating a shop, becoming an Affiliate Partner, or creating an account on Creative Market, you agree to abide by our legal terms. This includes our usage, user specific, privacy, and licensing terms.

Please read them carefully—they are designed to keep our members safe and happy.

In addition to the legal terms mentioned above, we’ve developed site Guidelines and Best Practices (see below) in order to help everyone have the best experience possible on Creative Market.

What is the difference between the Terms of Use, User Specific Terms, Licenses, Guidelines, and Best Practices?

  1. Terms of Use, User Specific Terms (Partner Terms, Shop Owner Terms, etc.), and Licenses: These are legal agreements that you enter into with Creative Market when you create your account and/or open a shop on Creative Market. Failure to adhere to these will result in the termination of your account, closure of your shop (if you are a Shop Owner), and could also result in legal action.

  2. Guidelines: While not legal agreements, Guidelines are mandates that Creative Market has for site users. Failure to adhere to these Guidelines may result in the termination of your account. For Shop Owners, failure to adhere to the Guidelines could also result in the closure of your shop, removal of one or more of your products, and/or refunded sales.

  3. Best Practices: These are not mandatory, but the best and most successful Creative Market members adhere to these practices. These Best Practices are especially important for Shop Owners, and we encourage Shop Owners to follow them. As a Shop Owner, following Best Practices can contribute to your success on the Creative Market platform, and also helps your customers have a great experience with your shop and products.

Best Practices for Product Support & Communication

  • Recommend and leave positive comments on products you like.
  • Message the Shop Owner if you have specific technical questions about their product.
  • Read the product description in detail and understand all software requirements before making a purchase.
  • Search the Help Center or contact the Support Team for questions about your account, product licensing, or billing.
  • Contact the Support Team if you don’t hear back from a Shop Owner.
  • Follow our Product Review Guidelines and Best-Practices when leaving a product review.
  • Keep in mind that Shop Owners and the Support Team may take 24-48 hours, Monday - Friday to respond. Be mindful that many Shop Owners operate on different time zones.

Best Practices for our Community

Please review our Community Guidelines and Community Terms of Service before posting

Additionally, note the Creative Market Guidelines for further information. Creative Market reserves the right to moderate all discussions and commentary.

If you're a Shop Owner, please review the Shop Owner Best Practices for further information. 

Did this article answer your question?

1 out of 4 found this helpful