Common Purchasing Issues
- I see "Error processing request."
- My credit card was declined; what happened?
- When I try to pay with my credit card, I see a numbered error code.
- I see "No token passed"
If you see this error, please make sure you have sufficient credits on your account or that you have credit card information entered on your account.
You can enter credit card information directly on the product page during your purchase, or you can visit your Payment Settings and enter your credit card information. You can purchase credits by visiting our credits page.
There are a couple of reasons why your card was declined. Sometimes, it can be as simple as an incorrect credit card number, wrong CVC, and/or wrong expiration date. Make sure you verify that you've entered your credit card information correctly. Once you get that fixed, just give it another try.
If everything is entered correctly, but you're still receiving a message saying that your card is declined, there may be an issue on your credit card company's side that they'll need to resolve. Your next step is to contact your bank.
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and even if you've previously had a successful payment, a future charge can still be declined by a bank’s fraud systems. A quick call to your bank to confirm that your attempted purchases were authorized should resolve the issue and remove the block. Make sure you mention that your Creative Market transactions specifically are being declined so they are more likely to see and remove the block.
Once your bank informs you that the issue has been resolved, go ahead and try your purchase again. If you've done all this and the problem persists, please contact us and we'll look into the issue.
If you're trying to check out, but see an error with a number accompanying it, please contact Support, including the error code, and we can investigate further.