Common Purchasing Issues
- I see "Error processing request."
- I see "Unable to contact processor"
- My credit card was declined; what happened?
- I see "No token passed"
If you see this error, please make sure you have sufficient credits on your account or that you have credit card information entered on your account.
You can enter credit card information directly on the product page during your purchase, or you can visit your Payment Info and enter your credit card information. You can purchase credits by visiting our credits page.
Sorry you're having trouble making a purchase! This is usually a minor issue that can be corrected on our end. Just contact us and reference the message, and we'll fix it so you'll be able to make your purchase.
There are a couple of reasons why your card was declined. Sometimes, it can be as simple as an incorrect credit card number, wrong CVC, and/or wrong expiration date. Make sure you verify that you've entered your credit card information correctly. Once you get that fixed, you should be good to go.
If everything is correct, but you still have trouble trying to make the purchase, there may be an issue on your credit card company's side that they'll need to resolve. Your first step is to contact them. Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you've previously had a successful payment, a future charge can still be declined by a bank’s fraud systems. A quick call to your bank to confirm that your attempted purchases were authorized should resolve the issue and remove the block. Make sure you mention that your Creative Market transactions specifically are being declined so they are more likely to see and remove the block.
Once they inform you the issue has been resolved, you'll be okay to try your purchase again. If you've done all this and the problem persists, please contact us and we'll look into the issue.