What if I can't edit a product?

We recommend that you completely read the product description written by the shop owner before you purchase. Many shop owners clearly describe what software is required, right in the body of their listing description. Also, pay particular attention to "File Types" and "Requirements" in the product specifications column on the right side of a product page (boxed in red below). This shows important information about file types and software compatibility.

For example, the image below shows that there are AI files in this product. This means you'll need Adobe Illustrator to open and edit the product. Based on the Requirements, you'll need Illustrator version CS3 or higher. For more information about common file types, check out this article

Many shop owners include User Guides or readme files that will get you started after you download the product. Make sure to review these to learn how to work with your new purchase! 

If you're still unsure what you'll need, we recommend that you contact the shop owner directly from the product page by clicking the Message icon on the righthand side of the screen.

For more information about technical problems you might be experiencing with your purchase, please see this article.

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