We do our best to keep the marketplace appropriate for people of all ages, but we might have missed something! We take all issues very seriously, and we're always happy to help. If you see anything questionable, here's how to let us know.
- Product is objectionable / Product violates Creative Market's Terms of Use
- My material is being copied or sold by someone without my permission
- Product doesn't work / Product is misrepresented
- I need technical support / I'm dissatisfied with the support I've received
- I need a refund
- I see an offensive comment
Product is objectionable / Product violates Creative Market's Terms of Use
If you feel that a product is objectionable (because it violates our Terms of Use) please click the Report this product button near the bottom of the product page (or contact us to resolve it before raising the issue publicly.) You'll see a report modal:
Next, select the "Objectionable Content" reason from the dropdown, and leave a comment. After you click Submit Report, we'll evaluate it and take the appropriate action. Please note that while we do evaluate each report, you may not receive a response.
My material is being copied or sold by someone without my permission
If you see a product that you believe violates a copyright you hold, we urge you to first contact the other designer and try to work the issue out. Otherwise, you may send us a DMCA notice. We'll ask for some confirming information, review your claim, and then take the appropriate action. Turnaround time is typically one week.
Product doesn't work / Product is misrepresented
If you feel that a product is misrepresented, or if you're having trouble using the product, we recommend that you contact the Shop Owner by sending them a message. 9 times out of 10 the Shop Owner is able to resolve your concern. We're always happy to help if you contact us, but please note that reply time may be increased if we enlist the help of a seller on your behalf.
I need technical support / I'm dissatisfied with the support I've received
If you need technical support for a product you purchased, we recommend that you contact the Shop Owner. If you've already contacted them and haven't heard back in a couple of days, don't hesitate to contact Support, and we'll be more than happy to help out!
I need a refund
Please review our Refund Policy for more information on when Creative Market offers refunds.
I see an offensive comment
If you see a comment on a blog post or product that is inappropriate or looks like Spam, please let us know.