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Purchase Errors 10024113, 10034017, 10034013, and 10017022

We've received reports from our users regarding the following errors at purchase:

  • 10024113
  • 10034017
  • 10034013
  • 10017022

These errors usually mean that the bank has flagged and blocked the transaction from going through. Some of our customers have reported that the purchase succeeds after giving it another try, but if that doesn't help, we recommend making a quick phone call to your bank to ask them to remove the block. Make sure to mention to your bank that your Creative Market transactions specifically are being declined so they are more likely to see and remove the block.

If you're still experiencing trouble after contacting your bank, don't hesitate to contact Support with the error number you're receiving.

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