Resources

Chargebacks

We're committed to making sure you have a great experience on Creative Market, so if you have any questions or issues with your purchase, please reach out to us! We try to respond to most inquiries via the ticket form within 1-2 business days.

If you need a refund for a purchase, please make sure you've read through our Refund Policy here before sending us a refund request. 

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. Any PayPal disputes will automatically disable your account until the dispute is resolved.

I filed a dispute via PayPal. Why haven't I gotten a response?

The best way to contact Creative Market about any purchase issue is to contact us via our Ticket Form here. Any disputes we receive through PayPal will automatically disable your account until the dispute is resolved. We'll be happy to resolve any duplicate purchases and other issues, but you will need to contact us via the Ticket Form.

What if I filed a chargeback on accident?

Please contact your bank or card issuer to rescind the chargeback. Once the chargeback has been removed, we will be able to re-open your account.

I didn't file a chargeback! Why is my account closed?

Sometimes if a card gets canceled due to being stolen/lost or has been reported to have fraudulent activity, a bank or card issuer can sometimes mark all transactions in a specific time period as "fraudulent". If this is the case for you, please contact your bank or card issuer to rescind the chargeback.

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